Terms and Conditions
In using this website or placing an order you must observe the below:
WHO WE ARE
This website www.theoldforgestudio.co.uk is owned and managed by Pip Carlton-Barnes
PLACING AN ORDER
You can select the goods you like and add them to your basket. Your basket can be viewed at any time and items you do not require can also be removed from your basket at any time.
Shipping charges will be shown prior to checkout.
You will be required to pay for goods in full at the time of ordering, using the secure payment facility for online ordering. Once you have paid for your order, you will be sent confirmation.
We will send you a confirmation email notifying you that your order has been received and accepted, and it is only after we have sent you this, that a contract has been made between us.
In the unlikely event that goods may no longer be available or an error in pricing has been made, we will advise you of this, stating whether we will have to cancel your order and refund you, offer you substitutes, or in the case of a difference in pricing, we will credit you the difference.
Prices and availability may from time to time be subject to change without notice.
Colours shown on the website are provided as accurately as possible to our products, however please note that we cannot guarantee the product you receive will be an exact match to that which you see due to differences in your monitors display of colour.
On rare occasions a problem may occur with printing facilities and I may need to cancel your order, increase the wait time, give you the opportunity to choose an alternative or offer you a refund.
Delivery and shipping
Goods are dispatched by myself using Royal Mail and/or Parcel Force and will take up to approximately 14 days to arrive.
We only deliver to mainland UK. Please ring for a quote if you live further afield in the UK but regrettably we are unable to deliver to Europe or the rest of the world at this present time.
We will deliver goods to the address as specified on your order, normally Monday to Friday between 8am and 6pm. Signatures are often required.
If you are not in to accept delivery of your goods, calling cards are usually left by the couriers, in order for you to re-arrange delivery.
After two failed attempts, the goods may be returned to us and we reserve the right to charge you for an additional re-delivery charge.
If you need to change your delivery address, this must be done as soon as possible but will have to be prior to dispatch, otherwise it will be out of our control to do so.
Goods must be checked on delivery – any goods found to be damaged should be notified to the delivery driver upon inspection at the time of delivery or to us within a reasonable amount of time. Where possible we ask within 3 working days.
In the unfortunate event of any lost, damaged, faulty, incorrect or missing goods, please notify us (via email or by telephone) promptly so that we can investigate this and help resolve any issues as quickly as possible.
Occasionally things happen outside of our control, that will prevent us from delivering your goods as planned such as severe weather, acts of God, breakdowns, accidents, fire, floods, riots, civil commotion, the default of our suppliers. In any cases such as these, we will endeavour to sort things out and get your goods to you (where possible) as soon as possible, however we cannot take responsibility for these types of delays of failure in delivering your goods.
Cancellation and returns
If you are not entirely happy with your order, you may cancel it within 7 working days of receipt of your order. Cancellations must be advised via email or over the phone. You do not need to give us a reason, but it is always helpful to get feedback from our customers.
Items being returned to us, must be done so within 7 days of cancellation, and must be complete with all the original packaging.
Returns are to be made at your own expense and you must ensure that the goods are adequately packaged to protect against damage in transit, we cannot be responsible for items lost in the post and so would advise that you always obtain proof of posting.
We will offer you an exchange if you would like one, or if you prefer a refund.
Exchanges / refunds will only happen after receipt of your returned items and after inspection that the items are still in good saleable condition, unused and in their original packaging.
We are only able to refund you for the cost of the actual goods that you return and are not at this time able to offer refunds for any delivery charges that were incurred.
If on inspection you receive an item that is faulty, or not what you ordered (wrong picture delivered by us), please notify us as soon as possible, including a description of the problem, so that we can put things right. We can accept returns for up to 30 days from when you take receipt of the goods.
Either telephone or email us, but we will require digital photographs emailed across of any faults, to help us inspect the problem.
We will try to arrange an exchange for you as soon as possible, and without charge. If we are unable to provide a replacement, we will offer you an alternative product or a refund.
We will notify you as to whether your damaged goods are to be returned to either us or our supplier and will guide you through this process as smoothly as possible.
In the case of glass being cracked or smashed, we will need photographic evidence, but will not be able to collect the item back from you, as it will not be allowed to go back through the delivery system. In this instance, you will be asked to dispose carefully of the item yourself, after the evidence has been viewed by us.
If any fault is identified outside of the 30 day period we cannot accept any returns.
Last updated 05/01/2022